Privacy Policy uw99 — Our Commitment to Protecting Your Data

Uw99 is an online entertainment platform operating under the domain uw99.bz. We understand that member trust is the most valuable asset we hold. That is why this Privacy Policy is written in clear, straightforward language so you know exactly what happens to your personal information every time you use our platform.

This Privacy Policy applies to all uw99 services including the uw99.bz website, the official uw99 mobile app for Android and iOS, and all official uw99 communication channels including live chat, email and social media. This Policy is to be read together with Terms and Conditions and Responsible Gaming Policy uw99.

As a platform operating in Malaysia, uw99 complies with applicable data protection requirements and is committed to handling members' personal data in a responsible, transparent, and secure manner. We continuously update our data protection practices in line with the latest technological and regulatory developments.

Uw99 collects various types of personal information depending on how you interact with our platform. The following are the main categories of data we collect:

Registration & Identity Data

• Full name as shown on official identification documents
• Date of birth and gender
• Active phone number and email address
• Username and encrypted password
• MyKad or passport copy (for KYC process)

Financial & Transaction Data

• Bank account number and bank name for deposit and withdrawal processing
• Registered e-wallet information (Touch 'n Go, GrabPay, and others)
• Deposit and withdrawal transaction history
• Betting and gaming activity records

Technical & Usage Data

• IP address and device information used to access the platform
• Browser type and version or operating system
• Login session data including time, date and approximate location
• Platform usage patterns and game preferences
• Technical error logs (for troubleshooting purposes)

All data collected through the KYC process, such as MyKad copies, is stored in a secure environment and accessed only by authorised verification staff. These documents will not be shared with any party unless required by law.

Every piece of data uw99 collects has a clear and legitimate purpose. We do not use your data for purposes not stated in this document without obtaining your consent first. The following are the primary purposes for which uw99 members' personal data is used:

• Account management: Creates and manages your uw99 account, processes secure logins, and maintains accurate membership records.
• Transaction processing: Processes your incoming deposits and fund withdrawals accurately and promptly to the correct account.
• Identity verification (KYC): Verifies your identity to meet anti-money laundering legal requirements and ensures the platform remains free from misuse.
• Customer support: Provides more relevant and personalized assistance when you contact the uw99 support team via live chat or email.
• Platform security: Detects and prevents fraud attempts, account intrusions, bot activity, and any other security threats.
• Legal compliance: Fulfills reporting obligations to the relevant authorities when required under Malaysian law.
• Platform improvements: Analyzes usage patterns in aggregate (not individually) to improve the user experience and introduce new features.
• Promotional communications: Sends information about promotions, bonuses, and platform updates — which you may unsubscribe from at any time.

Uw99 understands that sharing personal data is a highly sensitive matter. We only share your data in the following limited situations, and always with appropriate safeguards in place:

• Payment service provider: Transaction information that must be shared with banks, e-wallet operators, or payment processors to complete your deposits and withdrawals.
• Game software provider: Game session data required by third-party game providers (such as Pragmatic Play, Evolution Gaming and others) to deliver games to you. This data is limited to session IDs and does not include full personally identifiable information.
• Legal authorities: uw99 will fully comply with any valid court order or official request from a law enforcement agency with appropriate jurisdiction.
• Identity verification services: Trusted third-party KYC service providers for the purpose of verifying new members' identity documents.
• Analytics services: Anonymised and aggregated data (not individual data) may be shared with analytics platforms for service improvement purposes.

In all data sharing cases above, uw99 ensures that recipient parties are bound by strict confidentiality and data protection agreements. We do not allow third parties to use your data for their own purposes without your consent.

The security of your personal data is uw99's highest priority. We continuously invest in the latest security technologies and procedures to ensure your information is protected from unauthorized access, use, or disclosure.

• Data encryption in transit: All communications between your web browser or app and uw99's servers are encrypted using TLS 1.3 protocol with a 256-bit SSL certificate. This means data transmitted cannot be intercepted or read by third parties.
• Data encryption at rest: Sensitive data such as passwords and financial information is encrypted using robust encryption algorithms before being stored in uw99's database.
• Two-factor authentication (2FA): uw99 fully supports two-factor authentication for account login. We encourage all members to enable this feature for stronger account security.
• 24/7 security monitoring: uw99's automated monitoring system operates around the clock to detect suspicious activity, unauthorised login attempts, and anomalies in transaction patterns.
• Internal access control: Only authorized uw99 staff with legitimate work requirements may access member personal data. All access is logged and audited on a regular basis.
• Regular security testing: uw99 conducts regular penetration testing and security audits in collaboration with independent cybersecurity experts to identify and address any system vulnerabilities.

Uw99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored by your web browser when you visit uw99.bz.

Types of cookies uw99 uses:

• Session cookies (required): Required to maintain your login session and ensure the platform functions correctly. These cookies do not store personal information and are automatically deleted when you close your browser.
• Preference cookies: Saves your preference settings such as language, layout, and game preferences so you do not need to reconfigure them on every visit.
• Analytics cookies: Collects aggregate information about how the website is used to help us understand which pages are most popular and how we can improve platform navigation.
• Security cookies: Helps detect and prevent fraudulent activity and ensures only legitimate users can access your account.

You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some uw99 platform features. Cookies essential for security and basic operations cannot be fully disabled without affecting your ability to log in to your account.

As a uw99 member, you have the following rights regarding the personal data we hold. We are committed to making it easy to exercise these rights without unnecessary barriers:

To exercise any of the above rights, contact the uw99 support team via live chat within the platform or email us at [email protected]. Requests will be processed within 30 calendar days. In complex cases, this period may be extended to 60 days with prior notice to you.

Uw99 does not retain your personal data longer than necessary for its original purpose, or longer than required by law. Our data retention policy is as follows:

• Active account: Your personal data is retained for the duration of your active membership on the uw99 platform.
• After account closure: Core identity data and transaction records are retained for a minimum of 5–7 years after account closure to meet financial audit and anti-money laundering requirements.
• Technical logs: Access logs and technical session data are retained for between 90 days and 12 months depending on the data type and security requirements.
• Communication records: Customer support correspondence records are retained for 2 years after case resolution.
• Marketing data: Information used for promotional communications will be deleted within 30 days after you opt out of such communications.

Once the retention period expires, personal data will be securely deleted or anonymised using methods that ensure it can no longer be linked to your identity. This deletion process is carried out on a set schedule and audited regularly.

Uw99 is an online entertainment platform dedicated exclusively to individuals aged 18 and above. We take the protection of children and minors extremely seriously and maintain a zero-tolerance policy against use of the platform by anyone who has not reached the permitted age.

Uw99 does not intentionally collect, store, or process any personal data from individuals under the age of 18. Our age verification (KYC) process is specifically designed to detect and block registrations by minors.

Should uw99 discover that personal data of an individual under the age of 18 has been collected unintentionally, we will immediately take the following actions:

• Immediately suspend access to the account in question
• Permanently delete all related personal data
• Return any remaining fund balance in the account
• Investigate how this incident occurred and strengthen the verification process

Uw99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. Whenever material amendments are made, we will notify you via an in-platform notification or email to your registered address.

The latest version of this Privacy Policy is always available on this page with a clear update date at the top. We encourage you to review this page from time to time. Continued use of the uw99 platform after any amendments are published indicates your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how uw99 handles your personal data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly within the uw99 platform
• Response time: Within 24–48 business hours